Privacy

Two separate things: what this website records about visitors, and what we do with the documents clients send us. The second matters more.

This website

There is no contact form, no account, no newsletter and no comment section, so the site has nothing to ask you for and nothing to store about you under your name.

Usage statistics are collected on our own server rather than through an external analytics provider. What is recorded is the page requested, the referring page, the approximate region derived from the address, and the browser family. Addresses are truncated before they are written and are not retained in full. Aggregated figures are kept for twelve months and the underlying records for thirty days.

No advertising or third-party tracking scripts are loaded. No cookies are set for analytics; the statistics are counted server-side, which is less precise and sufficient for the only question we ask of them, namely which pages are worth keeping.

Standard web server logs are written for operational reasons — errors, request rates and the like — and are rotated after fourteen days.

Client material

Source documents, glossaries and correspondence are held for the duration of the project and for two years afterwards, so that the next revision of a manual can be done consistently with the last. After that they are deleted. A client may ask in writing for earlier deletion, or for a shorter retention period to be written into the contract before the project starts.

Material is shared with the translator and the reviewer assigned to the project, both of whom are under the same confidentiality obligation we are. It is not shared with anyone else, and it is not used to train or improve any automated system.

We do not use external machine translation services on client material where the service reserves the right to retain or reuse what is submitted to it. Where such a tool is used at all, it is one running on our own equipment, and the quote will say so.

Where the data sits

This website and our working files are hosted on servers in Bulgaria, and email is handled by a provider in the European Union. Nothing is transferred outside the Union in the ordinary course of work; if a project requires a reviewer based elsewhere, that is identified in the quote and agreed beforehand.

Your requests

Requests for access, correction or deletion go to the address on the contact page and are answered within thirty days. If a request concerns documents a client sent us about their own employees or customers, we will refer it to that client, since the material is theirs and not ours to disclose.

Last reviewed: January 2026.